Support

支持与帮助

FilmPick 的常见使用问题与联系入口。

FilmPick App icon

简体中文版

拍摄或导入负片

  1. 一次只放置一整条 35mm 负片,使用均匀、无纹理的背光。
  2. 保持手机与负片平行,减少反光,并让负片四周留出清晰边缘。
  3. 如果相机权限被拒绝,可在 iPhone“设置”中允许 FilmPick 使用相机,或改为从系统照片导入。

自动分格不完整

你可以添加遗漏画格、移动或缩放边框,并删除错误画格。至少保留一个画格后才能继续。

FilmPick 用于快速预览和筛片,不替代专业扫描,也不承诺准确还原色彩。

导出、购买和恢复

导出时会先生成文件,再打开系统分享界面。选择“存储到文件”、邮件或其他目标;关闭分享界面不会自动发送文件。首个完整项目免费,一次性购买解锁无限项目。已购买但未解锁时,请确认 Apple ID 后在设置中选择“恢复购买”。

联系支持

仍无法解决时,请发送邮件至 707746222@qq.com。建议写明 App 版本、iOS 版本、设备型号和可复现步骤。请不要发送购买凭证、密码或与问题无关的私人照片。

English version

Capture or import a negative

  1. Place one complete 35mm negative strip on an even, texture-free backlight.
  2. Keep the phone parallel to the strip, reduce reflections, and leave a clear margin around every edge.
  3. If camera access was denied, allow FilmPick to use the camera in iPhone Settings or import an image from Photos.

Automatic frame detection is incomplete

Add a missing frame, move or resize a frame box, and remove incorrect boxes. At least one frame must remain before you continue.

FilmPick is designed for quick preview and selection. It is not a professional scanner and does not promise color-accurate reproduction.

Export, purchase, and restore

FilmPick generates the export before opening the system share interface. Choose Save to Files, Mail, or another destination. Closing the share interface does not send the file. Your first complete project is free, and a one-time purchase unlocks unlimited projects. If a purchase is not recognized, confirm the Apple ID and choose Restore Purchases in Settings.

Contact support

If the issue continues, email 707746222@qq.com. Include the app version, iOS version, device model, and steps that reproduce the issue. Do not send purchase credentials, passwords, or unrelated private photos.