Support

支持与帮助

PaintRecipe 的常见使用问题与联系入口。

PaintRecipe App icon

简体中文版

照片、相机与本地项目

在 iPhone“设置”中确认 PaintRecipe 可以访问你选择使用的照片或相机。项目保存在设备本地;卸载 App 会删除 App 私有存储中的项目,请先导出需要保留的配方。

区域与颜料标签

在照片上添加矩形或椭圆区域后,可以选择任一区域继续移动、编辑和记录颜料。标签 OCR 只提供候选文字;请确认正确的品牌、色号或名称后再加入配方。

导出、购买和恢复

免费版最多创建 2 个项目、每个项目最多 8 个区域。一次性购买解锁无限项目、每个项目最多 50 个区域和完整导出。已购买但未解锁时,请确认 Apple ID 后在设置中选择“恢复购买”。

联系支持

仍无法解决时,请发送邮件至 707746222@qq.com。建议写明 App 版本、iOS 版本、设备型号和可复现步骤。请不要发送购买凭证、密码或与问题无关的私人照片。

English version

Photos, camera, and local projects

In iPhone Settings, confirm that PaintRecipe can access the photos or camera you choose to use. Projects are stored locally. Uninstalling the app deletes projects in its private storage, so export recipes you need to keep first.

Regions and paint labels

After adding rectangle or ellipse regions to a photo, select any region to move it, edit it, and record paints. Label OCR only proposes text. Confirm the correct brand, code, or name before adding it to a recipe.

Export, purchase, and restore

The free version supports up to two projects and eight regions per project. A one-time purchase unlocks unlimited projects, up to 50 regions per project, and complete exports. If a purchase is not recognized, confirm the Apple ID and choose Restore Purchases in Settings.

Contact support

If the issue continues, email 707746222@qq.com. Include the app version, iOS version, device model, and steps that reproduce the issue. Do not send purchase credentials, passwords, or unrelated private photos.